FAQ's
  1. What should I do if my flight is delayed?
    • NOTHING - we monitor incoming flights before dispatching a vehicle and no charge will be made. In rare circumstances customers may experience a wait for pick up due to prior bookings, schedule change etc.
  2. Where do I meet my driver on arrival?
    • You should call us immediately that you have your luggage and are ready to be picked up, you will be then advised where to meet your driver. Meeting points are not fixed due to changing airport layouts, security alerts etc.
  3. What happens if my flight arrives early?
    • We will make every effort to pick up as normal however prior bookings etc. may not always allow this and you may experience a short wait.
  4. What should I do if my luggage is lost?
    • CALL US IMMEDIATELY - Drivers are instructed to wait one hour from the landing time of your flight, if you do not inform us your driver will have left and you will then be charged the fare.
  5. When do I pay the fare?
    • Return fares must be paid when you are dropped off at the airport. One-way fares (outward) must be paid when you are dropped off at the airport. One-way fares (inward) must be paid in advance.
  6. What should I do if my flight is cancelled?
    • CALL US IMMEDIATELY - if your flight is cancelled after a vehicle has been dispatched you will be charged for the fare. If you have called us before the vehicle has been dispatched then no fare is charged.
  7. What happens if my flight is diverted?
    • CALL US IMMEDIATELY - if your flight is diverted, your driver will wait at the original airport and waiting time of -12 per hour or part of will be charged while you are transferred.
  8. What should I do if I miss a connecting flight?
    • CALL US IMMEDIATELY - if you have called us after a vehicle has been dispatched you will be charged for the fare. If you have called us before the vehicle has been dispatched then no fare is charged.
  9. What should I do if my return flight is changed?
    • CALL US IMMEDIATELY - if you have called us after a vehicle has been dispatched you will be charged for the fare. If you have called us before the vehicle has been dispatched then no fare is charged.
  10. Do you provide child seats?
    • NO - customers must provide their own where required, customers child seats must be labelled with: - Arrival DATE, FLIGHT NUMBER and SURNAME to ensure your child seat will be there for your return journey.
If you have any other questions please don't hesitate to contact us.
For more information please contact us at:
Our email:info@airports-only.comOur address:airports-only
   26 St. Vincent's Avenue
Or direct:07788 952233  Branton, Doncaster DN3 3QR
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